Effective Date: 18-05-2026
At PowerNap EV, we believe your privacy is not an afterthought—it is built into the foundation of our platform. Every feature, flow, and decision around your data is designed with confidentiality, transparency, and control in mind. Your trust in our EV charging services is what drives us to be responsible with your information at every step.
This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our mobile application, website, and charging infrastructure. It also explains the choices you have over your information and how we ensure it remains secure. By accessing or using PowerNap EV, you agree to the practices described here and acknowledge that we will handle your data in line with this policy.
Our goal is to give you a seamless, intelligent EV charging experience without compromising your privacy. We only collect what is necessary, use it for clear and legitimate purposes, and keep you informed of any changes. If you ever have questions or concerns about your data, we encourage you to reach out so we can help you understand how we protect it.
We collect personal information that is essential to deliver a smooth, reliable, and personalized EV charging experience through our app, website, and charging infrastructure. The data you provide helps us verify your identity, manage your account, and ensure that services such as billing, notifications, and location-based features work correctly. Our aim is to keep the collection minimal, purpose-driven, and transparent, so you always know what is being used and why.
The information we collect includes your name, email address, phone number, GST number (where applicable), home pincode, and work pincode. These details are primarily used to confirm your identity, set up and secure your PowerNap EV account, and streamline communication regarding your sessions, billing, and support. They also allow us to cross-check regulatory and taxation requirements where needed, especially for business or commercial use of our charging services.
Your home and work pincodes play a key role in how our platform functions. We use them to calculate accurate electricity costs based on local tariff structures, show you the correct pricing, and display nearby charging stations that are most relevant to your daily routes. This helps us provide realistic fee estimates, availability, and optimized recommendations without over-collecting location data beyond what is necessary for your convenience.
We also collect session-related information when you interact with our platform, such as when you scan a QR code, start or stop a charging session, or view your garage. This can include charging duration, energy consumption (kWh), timestamps, device or station ID, and transaction details such as payment status and invoice data. These technical and usage metrics allow us to log your activity, manage ongoing sessions, troubleshoot issues, and ensure that your billing and usage records are accurate and up to date.
Importantly, we do not sell, rent, or trade your personal information to any third party. Your data is only shared to the extent necessary for operating our services—such as with trusted payment processors, cloud infrastructure providers, or analytics tools—under strict contractual obligations that limit their use and require them to protect your information. Even in these cases, your information is never treated as a commercial asset and is never monetized beyond providing the service you requested.
We store your details securely and only retain them for as long as required to deliver our services, handle billing and disputes, and meet legal or regulatory obligations. Aggregated, anonymized data may be used internally to improve performance and plan new features, but it is never linked back to individual users in a personally identifiable form. Your information remains under our direct control, and we continuously review our security practices to adapt to emerging threats and changes in the technology landscape.
If you ever wish to update, restrict, or remove your personal information, we provide accessible options through your account settings and support channels. You can also request corrections, access to your data, or clarification on how it is being used. Our goal is to give you meaningful control over your information while ensuring that PowerNap EV continues to operate safely, efficiently, and in full alignment with your privacy expectations.
When you use the PowerNap EV platform, we may automatically collect certain technical and device-related information to help our services run smoothly and respond accurately to your needs. This can include your device ID, operating system, browser type, IP address, mobile network details, and approximate location (using location services or Wi-Fi signals). We also use Bluetooth and nearby Wi-Fi availability to discover and connect your device to PowerNap EV's ESP-based charging hardware, enabling seamless pairing, real-time status updates, and stable communication during charging sessions.
This automatically collected data helps us understand how our app and services behave across different devices, networks, and usage patterns. It allows us to optimize performance, fix bugs, improve compatibility, and ensure that features such as QR-based charging, live status updates, and notifications work reliably on your smartphone and across our charging infrastructure. By analyzing these technical signals, we can also detect and resolve issues faster, deliver updates more effectively, and create a smoother experience without asking you to manually report every problem.
All such information is handled securely and used only for operational and improvement purposes. We do not use it to identify or track you beyond what is necessary to run the service, and we never share it in ways that would expose your personal identity without your consent or a clear legal basis. Your data remains tied to the functioning of the platform, not to any commercial profiling or unrelated marketing activity.
The information we collect is used primarily to operate, secure, and enhance PowerNap EV's charging services across the app, website, and physical charging infrastructure. We use your personal and session data to enable charging sessions, authenticate your account, display real-time charging status, and manage start-stop events through QR codes or device pairing. This also allows us to show accurate session details such as energy used, duration, and estimated or final cost, so you always have a clear view of your activity and billing.
Your data further helps us deliver a more personalized and efficient experience tailored to how you actually use our platform. We calculate location-based pricing using your home and work pincodes so that electricity costs reflect local tariff structures and your usual charging locations. This ensures fair, transparent, and realistic pricing without guesswork. We also use your contact information to provide customer support, respond to your queries or issues, and send important service-related updates such as maintenance alerts, changes to availability, or updates to our app or platform that may affect your experience.
In addition to individual-level use, we analyze aggregated and anonymized data to understand broader usage patterns, charging behavior, and performance trends across our user base. This analysis helps us identify bottlenecks, improve efficiency at charging stations, optimize routing and availability, and plan new features or services that benefit the majority of users. Because this data is aggregated and anonymized, it does not identify you or any other individual, and it cannot be used to track specific users back to their personal information.
We also use your information for internal business purposes, such as monitoring system health, detecting and preventing misuse or technical issues, and ensuring compliance with laws and regulations. Importantly, we never use your data for unrelated marketing or profiling without your explicit consent, and any communications you receive are either service-related or can be opted out of through your preferences. Our goal is to use your information in ways that directly improve your experience, keep our platform reliable, and respect your privacy throughout.
We do not sell, rent, or trade your personal information to any third party. Your data is only shared when strictly necessary to operate, maintain, or secure the PowerNap EV platform. This may include sharing with trusted partners such as payment processors for transaction handling, cloud infrastructure providers for secure hosting, and analytics services for performance and usage insights. These partners are required to process your information securely, limit their use to the specific purposes we define, and adhere to high-standard privacy and security practices.We may also disclose information when required by law, regulation, or legal process, such as responding to court orders, government requests, or lawful investigations, always within the bounds of what is legally mandated. In addition, we may share data to protect the safety, rights, and integrity of our platform and users, for example, to detect, prevent, or respond to fraud, abuse, security breaches, or other harmful activities. Even in these situations, disclosure is kept as limited and targeted as possible, with the goal of balancing legal obligations and user privacy.
We implement industry-standard security measures to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure. This includes using secure storage systems for your data, encrypting information both in transit and at rest, and applying strict access controls so that only authorized personnel and systems can view or process your details. We also employ monitoring and logging mechanisms to detect suspicious activity and respond quickly to potential threats, helping to maintain the integrity and confidentiality of your information across our app, website, and charging infrastructure.
While we take every reasonable step to protect your data, no digital system can be 100% immune to risks such as evolving cyber threats or unforeseen vulnerabilities. As a result, we continuously review and strengthen our security practices, conduct regular assessments, and adopt improvements as technology and threats change. Our goal is to create a safe and trustworthy environment where you can charge your EV with confidence, knowing that your personal information is handled with care and protected by robust security measures.
You have the right to access the personal information we hold about you through PowerNap EV. You can review your account details, session history, and contact information to understand how your data is being used. If you notice anything incorrect or outdated, you can request corrections so that your profile and billing details remain accurate and up to date.
You may also request to update, deactivate, or delete your personal information, subject to legal and operational requirements. For example, certain data may need to be retained for billing, compliance, or dispute-resolution purposes, but we will clearly explain those limits if they apply. You can also ask for restrictions on how or why your data is processed, such as limiting its use for non-essential purposes or analytics, and we will honor your request wherever feasible.
You have full control over marketing and promotional communications. You may opt out of non-essential messages, such as newsletters, special offers, or product updates, at any time by using the unsubscribe link or preference settings included in those communications. Once you opt out, we will stop sending those messages while continuing to provide essential service-related updates like session confirmations, billing alerts, or important platform notifications.
If you ever have questions about your rights, want guidance on managing your preferences, or need help exercising any of these choices, you can reach out to us through our support channels. We will respond promptly and assist you in understanding and implementing your privacy choices in a clear and user-friendly way.
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If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can contact us through our official support email or platform.